Last Updated: October 16, 2025

1. Changes to This Privacy Policy
The policy may be updated from time to time to reflect changes in practices, legal requirements, or business needs.
Updated versions will be published on the website with the “Last Updated” date revised.

2. Personal Data We Collect
Information you provide directly:
Contact information: name, address, phone number, email
Order information: billing/shipping address, payment details
Account information: username, password, security questions
Shopping activity: viewed items, items in cart, saved products
Customer support communications
Automatically collected (usage data):
Device information, browser type, IP address, network connection
Website interactions, page views, clicks
Cookies, pixels, web beacons
Information from third parties:
Payment processors, shipping partners, analytics and marketing services
Social media or online tracking data

3. How We Use Personal Data
Service provision: Order processing, shipping, account management, customer support
Marketing & advertising: Emails, newsletters, personalized promotions
Security & fraud prevention: Detecting and preventing fraudulent activity
Communication & service improvement: Responding to inquiries, improving services
Legal basis (EEA): Legitimate interest under Art. 6(1)(f) GDPR

4. Cookies & Tracking
Cookies are used to operate and improve the website and services
Users can reject or delete cookies (may limit functionality)
Supports Global Privacy Control (GPC) for opting out of data sharing/targeted advertising
Other “Do Not Track” signals are not recognized

5. Sharing Personal Data
Service providers performing tasks on our behalf (e.g., payments, fulfillment, IT, customer support)
Business and marketing partners for personalized advertising
Within the corporate group for business purposes
In connection with legal obligations or business transactions (mergers, insolvency)
With your consent (e.g., social media integrations, marketing campaigns)
In the past 12 months disclosed:
Identifiers, order information, usage data, geolocation
Recipients: service providers, partners, affiliates

6. Third-Party Websites & Links
Privacy and security of external sites are the responsibility of their operators
Links do not constitute endorsement of content

7. Children
Services are not intended for children
No knowledge of collecting data from children under 16
Parents can request deletion of children’s personal data

8. Security & Data Retention
No system is completely secure
Data is retained only as long as necessary for service provision, legal obligations, or dispute resolution

9. Your Rights (depending on your location)
Access & information: Request details of stored data
Deletion & correction: Remove or correct inaccurate data
Portability: Receive a copy or transfer data
Objection: Opt-out of sale, sharing, or targeted advertising
Restriction of processing
Withdrawal of consent
Communication preferences: Unsubscribe from marketing emails
Representatives: You can authorize a representative to submit requests on your behalf.

10. Complaints
Contact us at hallo@wunschkristall.com or by mail
If unsatisfied, complaints can be filed with your local data protection authority (EEA)

11. International Transfers
Personal data may be processed outside your country of residence
Transfers rely on recognized mechanisms such as Standard Contractual Clauses or equivalent agreements

12. Contact
Wunschkristall.com GmbH
Kokenhorststr. 13, 30938 Burgwedel, Germany
Email: hallo@wunschkristall.com
Data Controller: Wunschkristall.com GmbH